Refund policy

Our products are primarily print on demand which means they are custom made to order just for you. As a result we do not generally offer returns. However, mistakes are occasionally made and your satisfaction is our top priority. If the mistake is ours we are more than happy to reprint and reship the order at our expense.

         WE WILL REPRINT AND RESHIP YOUR ORDER IF ONE OF THE FOLLOWING HAS             OCCURED:

  1. The placement of the printed image is obviously different than the way it appears on the website
  2. We accidentally printed the wrong image
  3. We send you a product in the wrong size or color
  4. The product is damaged during delivery
  5. There is a defect that occurred during the printing process

For product replacement, please send us an email request for replacement and be sure to include the following:

  1. Send and email to customercare@florabinda.com with the following subject line: Order # (your order number) reprint request
  2. Please include a photo of the issue/product problem
  3. Please describe the issue with as much detail as possible and someone from our team will reach out ASAP                                                                                                                                                                                                                    THE ORDER REPLACEMENT IS YOUR RESPONSIBILITY IF ONE OF THE FOLLOWING SITUATIONS HAS OCCURRED:

       1. You made an error and chose the wrong size or color/the wrong item was                     ordered                                                                                                                           2. Wrong image ordered                                                                                                   3. Wrong address for delivery was entered. If there is an error in the address and               a package is undeliverable or shipped back to us we are happy to ship it back               out to the correct address for the cost of delivery.                                                                                                                                                                                        Mistakes happen but rest assured knowing we have quality control checkpoints throughout the fulfillment process, to securely packaging the item and delivering it into the hands of your shipping carrier. We strive to maintain the highest quality for our customers, your satisfaction is our goal!                                                                                                                                                                                                        Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brydiejmccall@gmail.com.